money was paid to DR and not MEMBER

On the 15/07/15 I submitted a claim for processing for a DR visit<br> I had visited the Gynea and paid upfront. <br> After submitting my claim I waited for payment. a Payment of R350 was received.<br> After calling the call centre they said that verification needed to be done on the other codes and I should hear from shortly. Two weeks passed and I called again,this time I was promised that monies will be paid into my account at the next pay date.<br> <br> The next date came and I received nothing. when I called again after a traumatic experience that required gems they said they will pay me.<br> I called again about 3 weeks ago and they said that they had paid the Dr by mistake even though I sent in proof of payment and will reverse that and pay me on the next payment date.<br> The next payment date came and I received nothing. I keep calling the call centre and no-ones knows what is going on, Don't they log each call and Query????<br> I just received my monthly statement and it shows that they duplicated the payment and have not reversed it meaning my DR has the extra R800<br> <br> This is such **** service and after two months of calling I still have no answers and no-one who checks my profile can tell me