Moagh is extremely helpful - client services

I have contacted Gems to enquiry about accounts. I have spoken to two ladies and they just couldn't help me and could care. My father in law passed away and GEMS didn't pay for his pathology. They ladies just informed me that he is not on the system anymore and they can't assist me with my query. They are really HOPELESS! They told me I must speak to the my-care department although they new very well that the public can't speak to them.<br> <br> Eventually I got through to Moagh Motsepe and was extremely helpful. He really went out of his way to assist me. He informed me that GEMS didn't pay for pathology and radiology, since they pay it from the patients out of hospital benefits and not in hospital benefits. He phone me back when we got cut off and said he will follow up that GEMS will settle the accounts.<br> <br> I really wish there were more people like him, he is really an asset for GEMS and definitely has management potential.<br> <br> They also need to look into their other client services personnel since they reflect extremely bad on their company.<br>