YM
Yolanda M
1 reviews | Active since Oct 2023
19 Oct 2023, 18:35
Misinformation and bad service is GEMS organizational culture.
Can we be be subsidised for an alternative to GEMS as government employees!!
They delayed canceling my status as a dependant on one membership and thus have activated my new membership with a break in cover, which I don't want! Their staff is *********** and have hung up on me twice when I called. In the past I've been misinformed. Like, who runs this circus of a company?! There doesn't seem to be adequate management. Numerous calls and emails later, I now have to spend money to drive to Pretoria in the hopes that someone will be able to help me.
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Replies (2)YM
Yolanda M's updateReviewer Update
20 Oct 2023, 16:11So you click on reply and then post without writing anything.
But I guess that's not surprising behavior from GEMS. As my heading states, bad service is the culture, everyone practices it.
But I guess that's not surprising behavior from GEMS. As my heading states, bad service is the culture, everyone practices it.
YM
Yolanda M's update20 Oct 2023, 16:11
Reviewer Update
So you click on reply and then post without writing anything.
But I guess that's not surprising behavior from GEMS. As my heading states, bad service is the culture, everyone practices it.
But I guess that's not surprising behavior from GEMS. As my heading states, bad service is the culture, everyone practices it.
YM
Yolanda M's updateReviewer Update
06 Nov 2023, 18:27Good day
I'm very grateful to Luyanda Njomose from MHG for actually listening to me and then looking into my complaint.
He is professional and ensured to keep me updated throughout the entire investigation. I really hope GEMS looks into training their staff members as well as their administrator trains their staff.
Thanx to Luyanda, my complaint has been resolved and I can only hope that my future interactions with GEMS will be better.
Regards
Mokwena N.Y.
I'm very grateful to Luyanda Njomose from MHG for actually listening to me and then looking into my complaint.
He is professional and ensured to keep me updated throughout the entire investigation. I really hope GEMS looks into training their staff members as well as their administrator trains their staff.
Thanx to Luyanda, my complaint has been resolved and I can only hope that my future interactions with GEMS will be better.
Regards
Mokwena N.Y.
YM
Yolanda M's update06 Nov 2023, 18:27
Reviewer Update
Good day
I'm very grateful to Luyanda Njomose from MHG for actually listening to me and then looking into my complaint.
He is professional and ensured to keep me updated throughout the entire investigation. I really hope GEMS looks into training their staff members as well as their administrator trains their staff.
Thanx to Luyanda, my complaint has been resolved and I can only hope that my future interactions with GEMS will be better.
Regards
Mokwena N.Y.
I'm very grateful to Luyanda Njomose from MHG for actually listening to me and then looking into my complaint.
He is professional and ensured to keep me updated throughout the entire investigation. I really hope GEMS looks into training their staff members as well as their administrator trains their staff.
Thanx to Luyanda, my complaint has been resolved and I can only hope that my future interactions with GEMS will be better.
Regards
Mokwena N.Y.