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Patricia M

1 reviews | Active since Feb 2017

28 Feb 2017, 09:09

Membership resignation(GEMS)

<p>I resigned from the above medical aid on 31 -12-16, On the 7th Feb 2017 I called to confirm my resignation where by a membership certificate showing the dates I joined and the resignation dates was emailed to me. To my suprise this month (Feb ) when checked my salary advised an amount of R8854 was deducted, called them for for a refund and I'm told I can only be refunded end of March through PERSAL.</p> <p> </p> <p>Don't know how am I gonna survive the whoooole............... of March and this means no school fees for my children, I must take leave for the whole month, no food at home as I'm left with nothing but a paper called ''payslip''</p> <p> </p> <p>''DISGUSTED AND STRESSED''' </p>

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Replies (2)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply28 Feb 2017, 11:39
Official

Good day

Thank you for bringing your concerns to our attention.

We are currently investigating your complaint and we will provide feedback.

Kind regards

The GEMS Online Team

Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply06 Mar 2017, 09:24
Official

Good day

Thank you for alerting us to your concerns regarding your refund.

Please note that we require the following documents in order to process your refund:

- certified copy of your identity document (ID);

- a bank statement (not older than three months); and

- proof of your residential address (not older than three months).

We apologise for any inconvenience caused in this regard.

Kind regards

The GEMS online team