Membership Contribution Refund

I am so dissapointed and aggravated by the service I have received from the GEMS Contributions team. I have a 2 month membership contribution refund due to me, I was promised in the 13th of October that it will be paid first week of November, the time came and passed I have emailed and called several times they continue giving me different dates to expect my payment with each agent telling me they a rerequesting the refund and I will need to wait 14 days. I am disgusted by the manner my case has been handled. It is so simple to take people a money but a mission to refund them.