MEMBERSHIP APPLICATION DIFFICULTIES!!

<p> </p> <p>I have been trying to join gems medical aid scheme since May 2016. I have sent in numerous application forms and receive the automated response email stating that GEMS has received my email and will get back to me as soon as possible. Yet whenever I call into GEMS to follow up on the status of my application, they say that they have NEVER received any application form, despite it being sent through more than 3 times since MAY 2016. The incompetency of this medical scheme is unparalleled by any.</p> <p>When contacting the call centre in this regard there seems to be no follow up on our queries. I have multiple reference numbers given yet when I have submitted it to the call centre agent it seems as though the reference number means absolutely nothing!</p> <p>We have resorted to faxing the application through (despite this being rather archaic), and are still waiting for a response.</p> <p>Furthermore, it seems that there is no accountability for this incompetence and we are unable to escalate our grievances to anyone other than the clueless call centre agents.</p> <p>Please advise as to how to resolve this issue!</p>