Members pay in delays due to GEMS incompetence

27 March 2023 I sent the forms in to have my mother in law added as a dependant. I FOLLOWED UP around the 11th of April and then was informed they were missing her ID and one of the questions were not completed correctly. I sent the required on 13 April 2023 to the enquiries email as well as to bnkonyane. By 19 April I had zero feedback. I followed up again. I was told I needed to resubmit the information I sent on the 19th. After NUMEROUS follow ups, only on the 22 May did we receive confirmation she was added at 1 June 2023 when we received the GP nomination form. On the 23rd of May we were informed of a 3 month and 12 month waiting period. I emailed and asked if some of that time could not be waived as GEMS admin has been HORRIBLE.

Instead what did you do? You now only initiated her membership for 1 July, waiting period now ending 30 September. This is ridiculous. She is not a sickly woman, has never caught even covid as she doesn't get sick. How do you apply in March and it is FOUR months later only her membership is initiated? There was enough time to at least get her on, per the original email on 22 May for 1 June.

Surely some of this waiting period can be waived? This is absolutely ridiculous and disgusting. What kind of staff do you have that you want to be so absurd with your members?

What happened between 19 April and 23 May to justify that the member must carry the weight of your incompetence?

I have emailed TWICE requesting you look at reducing the waiting period, even just by 1-2 months, but you don't even have the decency to respond. But it's fine, let me rather let the whole internet know what disgusting service you give your members, and specifically when it comes to their older loved ones.