CVdM
Chanté Van der Merwe
1 reviews | Active since Jun 2022
16 Jan 2025, 10:10
Member app- IT support ignores clients
I have tried to contact GEMS IT support on *** more than 10 times and the line are not available. My GEMS member app is not working, when I try to login on the app it keeps loading. The website is always showing blank options and load no information. I have already registered on the GEMS Member portal and the member app. I've sent an email to the IT department and Sibongile Mogodi emailed me back, advising me I must register on the portal and the app. I rep**** and said I have already done that and that the above is the problem and no feedback just ignores me. Can you please sort the issue ?
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Gems (Government Employees Medical Scheme)'s replyOfficial
16 Jan 2025, 12:22Good day,
Thank you for engaging with us.
We are attending to your message and feedback will be provided. If you have an urgent query, please contact us on: ***(members) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
GEMS
Gems (Government Employees Medical Scheme)'s reply16 Jan 2025, 12:22
Official
Good day,
Thank you for engaging with us.
We are attending to your message and feedback will be provided. If you have an urgent query, please contact us on: ***(members) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
GEMS