SM
Sibusiso M

1 reviews | Active since Oct 2012

24 Aug 2018, 06:45

MediPost utter *******

This is nonsense! Application for chronic medication was approved 11/08/2018 and a script was immediately forward to medipost, two weeks later I am still without medication, let alone any form of communication from them.

0
Replies (2)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply24 Aug 2018, 07:50
Official

Good day

Thank you for the opportunity to respond to your concerns. We are looking into your complaint and will revert soonest.

Kind regards

The GEMS online team

Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply28 Aug 2018, 14:24
Official

Good day

Thank you for alerting us to your concerns regarding the application of your chronic medicine.

We can confirm that Medipost will do an out of nominated pharmacy claim and an urgent delivery has been arranged for today. Please rest assured that we have taken appropriate action to ensure that future deliveries will commence accordingly and without delay.

Please accept our sincere apologies for the delay and for any inconvenience caused in this regard.

Yours in service

The GEMS online team