Medical Savings Claim(Refund)

I have cancelled my medical aid and did apply for medical savings refund in March 2024.when I made enquiry in November, I was told of documents that were still short. I did resend on 19 November 2024. Since then every two weeks of making follow ups I get same reply that my things will be escalated. Today 27 December 2024 , I phoned again and guess what, same old reply. We always get challenges in South Africa because there is no one taking accountability. Eight months waiting for a refund from GEMS