Medical Aid member voice a voice that softoned can not be of a man insulted by Gems callcentre agent.

I am directing this complaint to you extremely upset and my humanity has been violated. My Names is James Jantjies a GEMS member who added my mother as a dependant. I received an email from GEMS stating they can not get hold of me so I called them to update me regarding the application.

When I called the agent I spoke to was extremely insensitive say that my voice sounds like that of a woman. I politely corrected him saying that I am not a woman and I do have a natural soft voice. He arrogantly said that I he is not convinced. Desperately I had to tell him that I am *** (fem) and always had this tone.

The Agent Ziyaan Edross asked me to hold the line. I patiently waited for +- 20 minutes he then answered again and told me he needs to speak a man and I am not James Jantjies. This left me emberassed, humiliated, frustrated and angry. Never ever had this happen to me even with the struggles I have always experienced with Gems. I also do not know the status of the request to add my mother as a dependant.

I asked for His Name and Surname: Ziyaan Edross The reference he gave me is MH*** For further queries regarding my complaint contact me @ ***. I trust that you speedily attent to this. This complaint i send the 4th of February 2025 and on monday 10th February 2024 i once again following up on a complained i logged. I am a mental patient suffering from major depressive disorder and this incident has caused me to have a real break down. I have no control over the fact that I am *** and have soft toned voice.