MATERNITY PROGRAMME

I was registered on the Maternity Programme since 20 April 2015, and to date none of the benefits specific to the maternity programme was paid from this benefit (gynecologist consultations x 2 and 2D ultrasound and bloodtests) and the service providers used the Z34.9 code as well as correct tariff codes. I've made several follow ups with the call centre, explaining the problem over and over to a different person. Each person apparently escalates the matter or requests reversal or re-processing of the accounts and provide a reference number (MH***3, MH***, MH***7, MH***6, MH***4). I do not receive any further feedback and the problem just does not get resolved. Feedback is urgently required on how to proceed, as doctor is now requesting payment from me for outstanding accounts, and if these accounts were paid from the maternity benefit, I would still have funds available on my block benefit. I honestly do not see what benefit the Maternity programme has to a member. My membership no is ***. Please help.