Long time member illtreated and terminated

Worst experience ever

Have been with Gems longer than I can recall, a few months back I had issues with my account and gems couldn't debit my premiums, I called and enquired, they mentioned they would double debit to update my account and keep my membership intact. When debit time came they never double debited, I've been calling day in day out to no clear assist Last month I get terminated off the medical aid dispite me asking them to make sure they debit the outstanding R900 as a result im without medical aid, I am a medically boarded member who suffers from chronic ailments. I call them recently and was told I need to reapply for membership and wait 12 months for my chronic as well as a general waiting of 3 months.

I really don't know what to do My membership no. Is ***