Life concerning service

So I was going to be added as a dependant on my partners medical aid (GEMS) coming from my own medical aid Im in March . We then followed up and was advised that is being handled with their membership department .It is now end of End and no feedback is given .I spoke with -Themba Thwala – call ref 220746 he confirmed I wasn’t active reason being the forms are not elligible because of a scan print ,mind you everything is clear ,I accepted that and resorted to calling again because it didnt make sense that initially they said it was in process.I then I called again and spoke with Millicent Mlangeni -377574 who was confirming that my application was received in March but it is still with their membership she answered she doesnt know why its taking so long and cant provide any information . I requested the service mananger unfortunately couldnt stay on the line for long so I disconnected the call. How does Gems do this to citizens .To be left without cover for 2 months with no communication whatso ever is disgusting !!! the ****piest service ever !