1 reviews | Active since Oct 2015
LIERS
IT ALL STARTED WHEN I REPORTED GEMS IN HELLO PETER,THEN GEMS IS DEALING WITH ME!THEY ARE NOT PAYING HOSPITALS FOR LAST YEAR's ADMISSION,FOR ME AND MY TRIPLETS,IN JANUARY THEY AUTHORISED 5 SYNERGIES INJECTIONS FOR MY BABIES,NOW THEY SAY THOSE INJECTIONS ARE EXCLUSIVE,AND ITS MEMBERS RESPONSIBILITY,HOW DO YOU AUTHORISED SOMETHING THEN LATER CHANGE YOUR MIND AND YOU DON'T INFORM THE MEMBER?THE HOSPITAL TOLD ME THAT THE INJECTION IS VERY EXPENSIVE,ARND 10.000 PER 100MG,SO MY BABIES HAD 4 EACH,GEMS HAS NOT BEING SAYING NOTHING EVER SINCE UNTIL YESTERDAY.GEMS WHAT IS IT THAT YOU WANT FROM ME?
We are terribly sorry to hear that you have been experiencing difficulties.
A GEMS consultant will contact you shortly to provide you with the necessary assistance. Please allow us a little time to investigate your complaint.
Thank you for once again affording GEMS the opportunity to respond to your concerns.
Kind Regards,
The GEMS Online Team
We are terribly sorry to hear that you have been experiencing difficulties.
A GEMS consultant will contact you shortly to provide you with the necessary assistance. Please allow us a little time to investigate your complaint.
Thank you for once again affording GEMS the opportunity to respond to your concerns.
Kind Regards,
The GEMS Online Team
Good day NtebalengM,,
Thank you for choosing GEMS as your medical scheme of choice and for the opportunity afforded to the Scheme to respond to your concerns.
GEMS can confirm that most of the outstanding accounts were processed during the claims payment of 29 April 2016.
We understand that a GEMS agent has been in contact with you to apologise for the inconvenience caused and to inform you of the status of your claims. As agreed, please forward any outstanding accounts to our offices for consideration once you have reconciled the accounts.
Again, please accept our most sincere apologies for the inconvenience caused to yourself and your family.
Yours in service,
The GEMS Online Team
Good day NtebalengM,,
Thank you for choosing GEMS as your medical scheme of choice and for the opportunity afforded to the Scheme to respond to your concerns.
GEMS can confirm that most of the outstanding accounts were processed during the claims payment of 29 April 2016.
We understand that a GEMS agent has been in contact with you to apologise for the inconvenience caused and to inform you of the status of your claims. As agreed, please forward any outstanding accounts to our offices for consideration once you have reconciled the accounts.
Again, please accept our most sincere apologies for the inconvenience caused to yourself and your family.
Yours in service,
The GEMS Online Team