Lazy, transfer calls non stop!

to whom it may concern

dear sir madam

i as a member have never been so disgusted about service that is rendered by public servants. As a public servant myself i am utterly ashamed to be mentioned in the same sentence. i understand human error but not being competed is two different things. i pay my membership every month thinking that when i call out & im in need of medical assistance, my called well be heard.

what waiting period if my card clearly stats when member dependent is active? proof of illness severity? countless phone calls, with no immediate answer? rude consultants that just wanna move on with out satisfactorily helping you?

all this within a space of two weeks and countless phone calls. An infant cant forward an email as a reply, that goes to show what you as Gems think of us as members.

this is beyond any procedure any constitution or company legislature

How can GEMs undermine a life in that why and call itself a medical scheme

Thanks

I'll be sure to send this exactly email to Hello Peter & the Ombudsman to hear what i as a members rights.

Memb *** Malegase P