LACK OF RESPONSE AND CUSTOMER SERVICE

I subscribe to a GEMS Medical option and wanted to move to another option (MH***2<br> Having contacted the call centre, I was informed that the change could only happen as a certain period however I could complete a Motivation form requesting the change and was sent the form.<br> I submitted the Motivation form on 05 Feb 16, received an sms subsequently requesting my salary advise, I email my salary advise with the Motivation form on 10 Feb 16 and waited...<br> I contacted the call centre on 01 March 16 when I was informed that the email was received but the attachment was not visible (nobody asked me to resend the documents), had I not called, I would not have known the problem.<br> The agent offered to escalate the matter to the relevant section since 01 March 16, upon me contacting the call centre again on 07 March 16 he informed me that the documents are sitting with some team leader they cannot even see the name, I requested his team leader for clarity.<br> Team leader with name Mpho indicates that she will escalate the matter further and that the maximum waiting period to get a response would be 3 months, I repeat 3 months.<br> Motivation form is available but a response is available in 3 mnths