LACK OF RESPONS

I am writing to formally raise a concern regarding the lack of response to my recent request to change my medical scheme option from Beryl to Emerald.

I submitted the relevant documents and completed the application process within the stipulated time frame for option changes. Despite this, I have yet to receive any formal acknowledgment, update, or confirmation regarding the status of my request. This lack of communication is causing me great concern, particularly in light of the significant differences in coverage and benefits between the two options.

I kindly request urgent feedback regarding the progress of my application. Furthermore, I would appreciate written confirmation that the change has been processed, or alternatively, a clear explanation for the delay and the expected timeline for resolution.