Lack of payment for approved and pre authorised birth of child

<p>My wife gave birth to our beautiful daughter on th 30th of September 2016</p> <p> </p> <p>I followed all the steps that i need to for pre approval and authorisation</p> <p> </p> <p>I got the official letter from GEMS for pre approval so i did my bit</p> <p> </p> <p>I then followed up on several occassions by emailing, phoning and physically going to the Cape Town office to lay a complaint but to no avail</p> <p> </p> <p>It has been 6 months since the birth of my daughter and still nothing</p> <p> </p> <p>I am in the service delivery field and cannot understand how a service provider can neglect a client to this extent</p> <p> </p> <p>6 months to process a payment????</p> <p> </p> <p>Are you guys using ***eons to deliver approval??</p> <p> </p> <p>or is it just a lack of care from your side because this is utter bull****</p> <p> </p> <p>GEMS is by far the worst medical scheme around so if you are a government employee please abstain from signing up with this bunch of buffoons</p>