*** treatment.

Gems doesn't give a **** about the health of a person all they care about is money. I made an application for a CPAP machine on the 21/09/2021,and they responded by saying that they have approved the claim on the 11/10/2021. But to my surprise till to date no payment has been made towards that machine. When the service provider called on the 11/11/2021 to find out what the hold up was about, they were told that there was a backlog and they are pushing to get the payments done. But when I called on the 19/11/2021 I am given a different story. Some nonsense that the service provider didn't put my full details and their practice number that is why the claim is rejected. I am sitting here waiting for them to pay whereas someone somewhere is not doing their job and I am paying the price. Because I continue to live with excruciating headaches while they are playing blame games. To make matters worse they refused to pay for the medication I need to make my condition bearable while waiting for them to finish playing. Every month I spend almost R4000 on medication, which was going to be decreased if I get the CPAP machine. Sadly all they are after is money, they never seem to be problems when they taking my money.