SM
Sibusiso M
1 reviews | Active since Oct 2016
12 Jun 2026, 09:11
It should GERMS, because it’s definitely not a Gem
1. Flu vaccine for me and my dependent was charged from day-to-day, not from risk as specified in the benefits allocation. I sent them an email to enquire more than a mount ago, still haven’t received feedback. 2. HIV test for me was charged from day-to-day, not from risk as specified in the benefits allocation. 3. Submitted all the necessary documents to apply for PrEP, it’s been a week,still no word. Their service is nothing short of putrid!
Helpful (0)
Replies (2)0
Replies (2)
Gems (Government Employees Medical Scheme)'s replyOfficial
12 Jun 2026, 09:22Good day,
Thank you for engaging with us. We are attending to your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply12 Jun 2026, 09:22
Official
Good day,
Thank you for engaging with us. We are attending to your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
SM
Sibusiso M's updateReviewer Update
17 Jun 2026, 13:11I also want to know why the doctor wasn’t paid for completing the form for PrEP, I keep getting messages from home stating that the account wasn’t settled.
I also don’t understand why we have to resort to such extreme measures to get the service that we deserve… emails are unattended, the only way to get a response is through hellopeter
I also don’t understand why we have to resort to such extreme measures to get the service that we deserve… emails are unattended, the only way to get a response is through hellopeter
SM
Sibusiso M's update17 Jun 2026, 13:11
Reviewer Update
I also want to know why the doctor wasn’t paid for completing the form for PrEP, I keep getting messages from home stating that the account wasn’t settled.
I also don’t understand why we have to resort to such extreme measures to get the service that we deserve… emails are unattended, the only way to get a response is through hellopeter
I also don’t understand why we have to resort to such extreme measures to get the service that we deserve… emails are unattended, the only way to get a response is through hellopeter