INVALID DEBIT ORDER OF R2838 AND NO REFUND

GEMS has been deducting money from my account when they had actually handed me over to lawyers that I made an arrangement with. For the past three months I have been paying MBD (the lawyers/debt collectors) while GEMS has been ALSO deducting from my bank account, (and returning unpaid, BECAUSE I WAS ORDERED TO PAY MBD and had no money in the bank) <br> <br> I have called GEMS a number of times, for the past 3 MONTHS to stop the debit order and was assured that it had been stopped, but to my surprise on the 2nd of September, R2 838,00 was deducted from my account! This needs to stop now and I want my money back.<br> <br> I informed the GEMS Contribution and Debt Management team of this and they assured me I would receive my refund on the week 21/09/2015 - 25/09/2015, and, to date, still haven't received it. They have also stopped taking my calls, and there a lady called Catherine, whom Frazier is team leader to, who is always telling me about contacting finance and getting back to me, and never does. I last spoke to her on 23/09/2015 and she said she would call me back on the same day after talking to finance, I am still waiting for that call.<br> <br> NB: The debt was settled with MBD on 31/08/2015