INEFFICIENCY TO THE HIGHEST DEGREES

Soo this has happened again and this time I made a fool of myself trusting that GEMS will do the right thing only to find out that they havnt.<br> <br> I requested in December 2015 for my membership to be cancelled. This GEMs notified me will be done on 31st of January 2016. The membership cancellation was not done within this period. They continue to withdraw membership contribution from my salary of which I lodge complaints until finally i was able to get through to them. I received several calls and SMSs after notifying me of the cancellation and I received a refund for February 2016. Just the following month which is March, I thought all the drama was over and due administrative justice have been carried out. My salary did not reflect the expected amount and so upon further enquiry and a look on my pay slip indicated that GEMs have again deducted membership contributions from my account and this time a higher amount. What angers me most is i trusted them to have rectified the mistake but nothing has been done. It is very difficult to get them on their customer line to lodge a complaint. Can someone from GEMS please do the right thing for once? Pay back the Money.