DM
David M
1 reviews | Active since Jul 2020
21 Jul 2021, 06:15
Incorrectly issued Tax Certificate from GEMS to SARS
My wife is a member of GEMS since April 2020 and I am her dependent. GEMS decided to issue out duplicate Tax Certificates for me and my wife to SARS for the same Medical Aid number. I found this out when trying to do my Tax Return and contacted them to cancel my Tax Certificate as I am not their member and that they issued my Tax Certificate in error. It has been a difficult excercise trying to get action from them as they prefer to talk to my wife though their error affects me. They then requested my wife to write a letter of consent because the email address we used to send communication to them was not the same as the email address they have in their system. After sending that letter, now they removed me as her dependent from the medical aid where else her letter clearly requested them to only withdraw the Tax Certificate they issued to SARS in my name. I am now struggling to do my Tax Return because of their mistake. SARS can not assist me and has referred me to GEMS.
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Replies (8)DM
David M's updateReviewer Update
21 Jul 2021, 08:45Thank you very much, I am looking forward to having this issue resolved.
DM
David M's update21 Jul 2021, 08:45
Reviewer Update
Thank you very much, I am looking forward to having this issue resolved.
DM
David M's updateReviewer Update
22 Jul 2021, 15:09Yesterday I received some telephone calls from one friendly consultant from Gems. After escalating to their Finance, he said he will send some a letter and my wife’s Tax Certificate that I need to take to SARS for their assistance. We are still waiting for this communication and I have already secured a telephonic appointment with SARS for tomorrow at 12:30pm. I need to upload this letter on eFilling, and without it SARS will not be able to assist. I am stuck again.
DM
David M's update22 Jul 2021, 15:09
Reviewer Update
Yesterday I received some telephone calls from one friendly consultant from Gems. After escalating to their Finance, he said he will send some a letter and my wife’s Tax Certificate that I need to take to SARS for their assistance. We are still waiting for this communication and I have already secured a telephonic appointment with SARS for tomorrow at 12:30pm. I need to upload this letter on eFilling, and without it SARS will not be able to assist. I am stuck again.
DM
David M's updateReviewer Update
03 Aug 2021, 10:23I received an email from Nuraan Bhana ( Jira) on the 27th July 2021 requesting a signed letter of consent from my wife. I responded to her informing her that we have already sent that letter previously and that she must check. Up to now I have not received any correspondence from her or anybody from Gems, not even an acknowledgement email. I am now going for a month trying to get GEMS to resolve my Tax Certificate issue with SARS, it is so frustrating.
DM
David M's update03 Aug 2021, 10:23
Reviewer Update
I received an email from Nuraan Bhana ( Jira) on the 27th July 2021 requesting a signed letter of consent from my wife. I responded to her informing her that we have already sent that letter previously and that she must check. Up to now I have not received any correspondence from her or anybody from Gems, not even an acknowledgement email. I am now going for a month trying to get GEMS to resolve my Tax Certificate issue with SARS, it is so frustrating.
DM
David M's updateReviewer Update
10 Aug 2021, 16:17Good Day.
You donot understand my problem. My problem is that somehow your system issued a Tax Certificate to SARS duplicating my wife’s Tax Certificate on my name. The results are that my Income Tax form shows the same Medical information that is also on my wife’s Income Tax Form, including Medical Aid member number. The implication is that I can not do my Tax Return because of this incorrect information. Icontacted SARS and they told me this information was provided by GEMS and only GEMS can remove it. Even if I try to change this information on the form, it reverts back to showing GEMS when I refresh. Please assist, I need to do my Tax Return.
Regards.
David Mathe
You donot understand my problem. My problem is that somehow your system issued a Tax Certificate to SARS duplicating my wife’s Tax Certificate on my name. The results are that my Income Tax form shows the same Medical information that is also on my wife’s Income Tax Form, including Medical Aid member number. The implication is that I can not do my Tax Return because of this incorrect information. Icontacted SARS and they told me this information was provided by GEMS and only GEMS can remove it. Even if I try to change this information on the form, it reverts back to showing GEMS when I refresh. Please assist, I need to do my Tax Return.
Regards.
David Mathe
DM
David M's update10 Aug 2021, 16:17
Reviewer Update
Good Day.
You donot understand my problem. My problem is that somehow your system issued a Tax Certificate to SARS duplicating my wife’s Tax Certificate on my name. The results are that my Income Tax form shows the same Medical information that is also on my wife’s Income Tax Form, including Medical Aid member number. The implication is that I can not do my Tax Return because of this incorrect information. Icontacted SARS and they told me this information was provided by GEMS and only GEMS can remove it. Even if I try to change this information on the form, it reverts back to showing GEMS when I refresh. Please assist, I need to do my Tax Return.
Regards.
David Mathe
You donot understand my problem. My problem is that somehow your system issued a Tax Certificate to SARS duplicating my wife’s Tax Certificate on my name. The results are that my Income Tax form shows the same Medical information that is also on my wife’s Income Tax Form, including Medical Aid member number. The implication is that I can not do my Tax Return because of this incorrect information. Icontacted SARS and they told me this information was provided by GEMS and only GEMS can remove it. Even if I try to change this information on the form, it reverts back to showing GEMS when I refresh. Please assist, I need to do my Tax Return.
Regards.
David Mathe
DM
David M's updateReviewer Update
17 Aug 2021, 07:57Good Day.
Will you provide some feedback please.
Kind Regards.
David Mathe.
Will you provide some feedback please.
Kind Regards.
David Mathe.
DM
David M's update17 Aug 2021, 07:57
Reviewer Update
Good Day.
Will you provide some feedback please.
Kind Regards.
David Mathe.
Will you provide some feedback please.
Kind Regards.
David Mathe.
DM
David M's updateReviewer Update
24 Aug 2021, 08:05Please provide some feedback. I am not aware if you received documental proof as you requested because I did not receive any acknowledgement. Do I need to communicate with you on this platform everytime to get a response?
DM
David M's update24 Aug 2021, 08:05
Reviewer Update
Please provide some feedback. I am not aware if you received documental proof as you requested because I did not receive any acknowledgement. Do I need to communicate with you on this platform everytime to get a response?
DM
David M's updateReviewer Update
10 Sept 2021, 13:58On the 30th Agust 2021 I received this feedback from Shudufhadzo Mutshekwa of GEMS:
“The information sent to SARS was sent under main member not under a dependant. This information can only be changed under e-filling or by SARS employee”
I logged into my eFiling profile and tried making changes however the information revert back to showing GEMS when I refresh the data. Today I visited a SARS branch and for the third time now they told me that they received the information from GEMS as is and only them can change it. I am back to square 1 and going round in circles. I am considering taking this case with the Medical Scheme Umbudsman if I donot get any positive feedback by next week Friday.
“The information sent to SARS was sent under main member not under a dependant. This information can only be changed under e-filling or by SARS employee”
I logged into my eFiling profile and tried making changes however the information revert back to showing GEMS when I refresh the data. Today I visited a SARS branch and for the third time now they told me that they received the information from GEMS as is and only them can change it. I am back to square 1 and going round in circles. I am considering taking this case with the Medical Scheme Umbudsman if I donot get any positive feedback by next week Friday.
DM
David M's update10 Sept 2021, 13:58
Reviewer Update
On the 30th Agust 2021 I received this feedback from Shudufhadzo Mutshekwa of GEMS:
“The information sent to SARS was sent under main member not under a dependant. This information can only be changed under e-filling or by SARS employee”
I logged into my eFiling profile and tried making changes however the information revert back to showing GEMS when I refresh the data. Today I visited a SARS branch and for the third time now they told me that they received the information from GEMS as is and only them can change it. I am back to square 1 and going round in circles. I am considering taking this case with the Medical Scheme Umbudsman if I donot get any positive feedback by next week Friday.
“The information sent to SARS was sent under main member not under a dependant. This information can only be changed under e-filling or by SARS employee”
I logged into my eFiling profile and tried making changes however the information revert back to showing GEMS when I refresh the data. Today I visited a SARS branch and for the third time now they told me that they received the information from GEMS as is and only them can change it. I am back to square 1 and going round in circles. I am considering taking this case with the Medical Scheme Umbudsman if I donot get any positive feedback by next week Friday.
DM
David M's updateReviewer Update
16 Sept 2021, 07:19No feedback so far, nothing.
DM
David M's update16 Sept 2021, 07:19
Reviewer Update
No feedback so far, nothing.