DM
Dr M

1 reviews | Active since May 2017

29 Oct 2018, 13:31

*********** call centre agents

You'll have by far the worst call centre agents I've spoken to! The last one is just a lazy bum! I told her I sent two emails om friday and she's telling me she cant see the second one! Can an educated agent plz call me back!! One that wAnts to assist sick member's! Not ones that wake up in the morning and don't enjoy their jobs!

0
Replies (4)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply29 Oct 2018, 15:38
Official

Good day

Thank you for the opportunity to respond. In order for us to assist you, please send us a private message containing your membership number.

Kind regards

The GEMS online team

Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply29 Oct 2018, 15:38
Official

Good day

Thank you for the opportunity to respond. In order for us to assist you, please send us a private message containing your membership number.

Kind regards

The GEMS online team

DM
Dr M's update30 Oct 2018, 08:53
Reviewer Update
I called again today! I sent through all the documents on friday! I resent them several times today and yesterday and still I have no feedback! My mum needs this machine inorder to be discharged from hospital! You'll are really making our lives difficult!!
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply31 Oct 2018, 16:20
Official

Good day

Thank you for alerting us to your authorisation concerns.

As discussed with you, we can confirm that the CPAP machine was approved.

Our sincere apologies for any inconvenience caused by the delay in finalising this matter.

Kind regards
The GEMS online team