Incompetence, lack of skilled consultants and generally bad/unprofessional service by GEMs

I have being sending a request for a blood pressure monitor since last year 2022. So far i have being taken from pillar to post. 1st attempt, I sent the Dr’s motivation and a quotation from Pharmacy and I’ve never received any feedback.

2nd attempt was Jan 2023, I also didn’t receive any feedback untili called the medical aid and i was told the application was not successful because the quotation was wrong. NB: there’s nowhere it was ever mentioned what was needed on the quotation even though i have spoken to several consultants regarding this.

3rd attempt was on the 14th February when i sent the required documents and the quotation as it was explained. So far i have received two reference numbers from gems and no feedback. Since last week i have being calling gems to get progress regarding my application but i have being sent from pillar to post by their ***********, clueless consultants.

The other time i was told about the high volume of calls and they took my details and promised to call me back of which they never did.

Yesterday I called Gems again and the consultant said she is sending a message to appliances department for a feedback and will call me back as soon as they respond. I am still waiting even now. She further told me i should give them 30days turn around time of which i find unreasonable…how do i wait that long to be told the application “is unsuccessful “? How many times must i go the daughter to get the Dr’s script and pay? My funds will soon be finished because of this nonsense process between gems and their appliances department/service providers.

Today i made a call to gems again and the consultant told me about the high volume of calls and that i should l leave my details and i refused. Its then she “assisted” me with no idea of what she was talking about. I demanded to speak to the manager because i cannot be talking to consultants about one thing over and over again. The manager was not available to take my call- of which is not surprising. I was now told I don’t have to submit the Dr’s note buy motivation from the Dr….after how many attempts and calls? I refuse to go back to the Dr to get a motivation as GEMs have a record of me being in chronic medication for hypertension.

As a paying member of Gems i demand to assisted and provided with the monitor as i believe i have submitted all that was needed from me.