Incompetence

I write this review with utter disgust,My mother a 62 year old pensioner that has been with Gems for years went to see a doctor on Wednesday and to her surprise she was told that her membership had been discontinued because she was underpaying by 78.No communication went to her,and she now has to re apply and wait for 3 months this is unacceptable. A Gems employee further had the audacity to ask her if she doesn't know that medical aids increase every year as if my mother works for GEMS ,condescending much!!She was then told that she would be refunded her money from July to Oct so that means she has not been covered by GEMS for that long but they still took her money every month please make it make sense .God forbid anything happens to her during this time because I will not rest until people are held accountable for their incompetence. I wrote any email to their enquiries and they have not rep**** because clearly people's lives are a joke to them.I will definitely be reporting this matter to the health om ombudsman as well because this behavior is pathetic and disgusting.