Incompetence

I have tried on numerous attempts to contact you telephonically but to no avail. The claims and authorizations department have *********** people working their, I had a dental procedure in March and yet I still haven't received reimbur*****t for the surgeons bills and according to gems my hospital benefits for 2015 are already depleted for this year!!! Someone has totally *****ed up my membership on your side and I want it sorted Asap or else I am going to cancel my membership and go to another medical aid. In all the years I have been with gems I have never had such poor service before in my life... There is also no ways that my benefits can be depleted for this year when this is the first time I am using it for 2015... It completely impossible!!!<br> <br> Please look up my details on your systems and find all the emails I have sent you and please rectify it ASAP.<br> <br> I am very unhappy about what has happened!!! This kind of neglect on a members account and ruin peoples lives... If I have to I will go to the newspapers about this. I am so tired of trying to get this sorted when its not my mess to sort out...