sL
sam L

1 reviews | Active since Sept 2013

04 May 2018, 10:53

Incompetant GEMS

I contact this organisation everyday in order to get feedback but non whatsoever. I have added my partner as a dependant on the 14th of March and they will only register him on the 1st of June. Thereafter he will only be active on GEMS from September. After leaving my application pending because of a wisdom tooth surgery was done in 2006 and the doctor was not remembered- I have been following up only to be told this. I MOVED FROM BONITAS TO THIS- BIGGEST MISTAKE!!!!! PLEASE DO NOT PUT YOURSELF THROUGH THIS!!!!

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Replies (3)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply04 May 2018, 11:37
Official

Good day

Thank you for affording us the opportunity to assist you. In order for us to assist you, please send us a private message containing your membership number.

Kind regards

The GEMS online team

sL
sam L's update08 May 2018, 09:00
Reviewer Update
YOU HAVE STILL NOT RESPONDED TO ME EVEN AFTER I SENT YOU THE NUMBER!!!!!!
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply09 May 2018, 16:36
Official

Good day

Thank you for bringing your membership concerns to our attention.
As per our email, the dependent was not registered on a previous medical aid and therefore the underwriting was imposed correctly.

We trust you will understand why we are unfortunately not able to accommodate you in this regard.

Kind regards
The GEMS online team