IMPLEMENTATION SE VOET!

I've never felt so frustrated in my life. Does the implementation department actually exist or is it a mythological department? No-one can reach them, their number redirects you to their member customer line, other departments can't put you through to them, they don't respond to emails, there's no form of communication from them? We literally haven't heard a single word from this department. No apology, no reassurance. How long should we continue helping Gems clients free of charge? We are helping people in pain everyday only to receive such disgustingly poor service from their medical aid(which they pay for monthly!) YOH! WE ARE TIRED! Please get your implementation team in order or your clients will surely suffer.