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rsmvubu R
1 reviews | Active since May 2016
13 Dec 2025, 11:22
I have been experien...
I have been experiencing headache and heart ache with gems for the rest of the time i have been with them from claim being rejected for no reason and call not being picked up im called gems Thursday for an authorisation it was said that I will get feedback on Friday ,it is Saturday today nothing in my inbox I am trying to call they just pick up and don't talk,I am also waiting for payment for medicines claims they have been investing todate im just tired with gems and their poor service
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Replies (1)
Gems (Government Employees Medical Scheme)'s replyOfficial
15 Dec 2025, 09:19Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply15 Dec 2025, 09:19
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
We look forward to receiving your positive feedback.
Regards, GEMS