VM
Vukosi M
1 reviews | Active since Jan 2020
07 May 2026, 09:08
I am writing to express my dissatisfaction with the service from GEMS. My son was seen by an ENT and diagnosed with Hypertrophy of tonsils with hypertrophy of adenoids. On the 30th of April we received approval for the removal dated 05/05/2026 however w
Incompliant and Useless Medical Aid and it's call Centre agents
Helpful (0)
Replies (4)0
Replies (4)
Gems (Government Employees Medical Scheme)'s replyOfficial
07 May 2026, 10:01Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply07 May 2026, 10:01
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
VM
Vukosi M's updateReviewer Update
14 May 2026, 11:02Good day,
I've been waiting for a response from GEMS for a week now and my son's condition is getting worse. he has not been unable to go to school for 3days since the last week.
a day after submitting this complain I received a call form GEMS saying that they will treat this as an urgent matter and I will get feedback on Friday the 8th but to this day I'm still waiting.
I've been waiting for a response from GEMS for a week now and my son's condition is getting worse. he has not been unable to go to school for 3days since the last week.
a day after submitting this complain I received a call form GEMS saying that they will treat this as an urgent matter and I will get feedback on Friday the 8th but to this day I'm still waiting.
VM
Vukosi M's update14 May 2026, 11:02
Reviewer Update
Good day,
I've been waiting for a response from GEMS for a week now and my son's condition is getting worse. he has not been unable to go to school for 3days since the last week.
a day after submitting this complain I received a call form GEMS saying that they will treat this as an urgent matter and I will get feedback on Friday the 8th but to this day I'm still waiting.
I've been waiting for a response from GEMS for a week now and my son's condition is getting worse. he has not been unable to go to school for 3days since the last week.
a day after submitting this complain I received a call form GEMS saying that they will treat this as an urgent matter and I will get feedback on Friday the 8th but to this day I'm still waiting.
VM
Vukosi M's updateReviewer Update
14 May 2026, 11:11My son can't even sleep at night due to the pain caused by this condition and I feel helpless because the is nothing I can do to assist him, yet GEMS is dragging its feet because they don't care about the wellbeing of members. The Government should stop this nonsense of a medical aid and allow us to join medical aids of our choice.
VM
Vukosi M's update14 May 2026, 11:11
Reviewer Update
My son can't even sleep at night due to the pain caused by this condition and I feel helpless because the is nothing I can do to assist him, yet GEMS is dragging its feet because they don't care about the wellbeing of members. The Government should stop this nonsense of a medical aid and allow us to join medical aids of our choice.
VM
Vukosi M's updateReviewer Update
15 May 2026, 13:47Still awaiting your call
VM
Vukosi M's update15 May 2026, 13:47
Reviewer Update
Still awaiting your call