I am so so so tired of GEMS

<p> </p> <p>On 28 February 2017 I visited a doctor. After their submission of a claim to the medical aid, was I informed that the medical did not paid the whole amount. I contacted the call centre and was informed that the doctor was not nominated. I regard this as false, as I submitted a nomination form on 23 January 2017. This nomination was rectified on 6 April 2017 but the outstanding amount to the doctor was not settled.</p> <p> </p> <p>I hereby request that the outstanding amount be paid before it incur interest as I am not responsible for this outstanding amount. I submitted the nomination form well in advance and GEMS failed to update my details accordingly. It is now almost 2 months that I am calling and emailing in this regard.</p> <p> </p> <p> </p> <p>Furthermore, in January 2017 did I changed options from Ruby to Emerald Value and was I informed that savings from the previous year will be paid to me after 4 months. The 4 months passed end of April 2017 and no payment was made. When I called the call centre was I told it will take 6 months. I am very very very disturbed by this!!! I would like to get a payout of my savings as a matter of urgency with nu further delay and new information!!!!</p> <p> </p>