How long does it take to process an application?

On 30.11.2015 I completed the enrollment form and scanned all documentation required according to this form and then sent my application via email to ***<br> The email was delivered according to my report which I will gladly supply.<br> Due to receiving no response I phoned customer care on 09.12.2015 to enquire if my application had been received. I was on the line for 16 minutes. The consultant informed me that the application had not been received. I immediately re-sent the application to *** and *** as well as myself to ensure the email was being delivered. <br> On 10.12.2015 I again phoned customer care to enquire if the application had been received. I was told that I must wait 48 hours as that is the turn around time. Up until now I still don't know wether it has been received. I have done everything from my side to submit, and have been waiting for 11 days without correspondence. I understand that to process the application takes time, but it is not too much to ask to just assure me wether the application has been received. I fear that it would be a mistake to join this medical aid if this is any indication of their customer service.