RM
Refilwe M
1 reviews | Active since Oct 2015
15 Oct 2015, 16:57
Horrible service re: my unpaid hospital bill
I was hospitalized in April this year and GEMS has still failed to pay for that bill. I have called their call centre numerous times at my expense only to be serviced by agents who knew nothing about what they are doing. No one can put me through to the claims department so that I can get an explanation of what is happening and now I'm sittin with an upaid bill of almost R12 000. Is this how GEMS treats its customers?
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Replies (1)
Gems (Government Employees Medical Scheme)'s replyOfficial
16 Oct 2015, 13:57Hello dineoref,
Thank you for the opportunity given to GEMS to respond to your concerns.
A consultant will be in contact soon to provide you with the necessary assistance.
Please allow us a little time to investigate your complaint.
Kind Regards
The GEMS Online Team
Thank you for the opportunity given to GEMS to respond to your concerns.
A consultant will be in contact soon to provide you with the necessary assistance.
Please allow us a little time to investigate your complaint.
Kind Regards
The GEMS Online Team
Gems (Government Employees Medical Scheme)'s reply16 Oct 2015, 13:57
Official
Hello dineoref,
Thank you for the opportunity given to GEMS to respond to your concerns.
A consultant will be in contact soon to provide you with the necessary assistance.
Please allow us a little time to investigate your complaint.
Kind Regards
The GEMS Online Team
Thank you for the opportunity given to GEMS to respond to your concerns.
A consultant will be in contact soon to provide you with the necessary assistance.
Please allow us a little time to investigate your complaint.
Kind Regards
The GEMS Online Team