Horrible Service From GEMS

Item: Gems (Government Employees Medical Scheme)
Rating: 1
Author: Charlotte J

GEMS

How long does it take to send me a tax certificate? Really, it can not be that difficult.

Please, can the certificate still be sent today? I need it urgently, for SARS purposes.

Helpful (0)

Replies (2)

Gems (Government Employees Medical Scheme)'s replyOfficial

17 Sept 2025, 12:01

Good day,

Thank you for engaging with us. We confirm receipt of your message and apologise for the delay in acknowledging your message.

If you have an urgent query, please contact us on: ***(members) & ***(providers).

Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)

If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.

Regards,

GEMS

Gems (Government Employees Medical Scheme)'s reply17 Sept 2025, 12:01

Official

Good day,

Thank you for engaging with us. We confirm receipt of your message and apologise for the delay in acknowledging your message.

GEMS

Charlotte J's updateReviewer Update

17 Sept 2025, 13:38

Good day
Thank you for the certificates for 2024 & 2025
However, the request was for all certificates since I joined GEMS in March 2023
Please send these as a matter of urgency

Charlotte J's update17 Sept 2025, 13:38

Reviewer Update

Good day
Thank you for the certificates for 2024 & 2025
However, the request was for all certificates since I joined GEMS in March 2023
Please send these as a matter of urgency