Horrible application process experience

I app**** for a membership over 2 months ago, I was advised to fill out a form and attach the requested documents , following that application I have called numerous times to enquire on the status of my application. Every time I called in the consultants that I spoke to have not been able to assist me or answer my questions on the status of my applications or turnaround time . ( reference of calls made MH***,MH***,MH***,MH*** - claims and membership department). I am disappointed with the service I have received ,as I am a government employee who is entitled to open enrolment on this medical scheme .

I am hoping I can be assisted with this matter before attempting to enquire with the Council for Medical in Schemes.