HOORAH! GEMS CAN STILL LISTEN!

It has taken us some time from when I wrote to you for assistance about my alleged arrears on my medical contributions. Although I had enough proof that I do not have such arrears, GEMS could not buy into my version. Let me rather cut short the long story. This morning a lady from GEMS called me to confirm that the debacle relating to my contributions has been sorted out. When I spoke to her on Friday, she had promised to get deeper into the matter and promised that she will take up the matter with the contributions department. Given the number of times that I have submitted the required proof and endless correspondence, I did not have any hope at all. However, not only did she have good news, but she also confirmed that the notice relating to the suspension of my membership is withdrawn. She continued, thirdly, that my current contributions account is up to date and shows a credit of 1 month after GEMS has completed their Reconciliation of my Contributions Account. Now, this is what I call great service and has restored my confidence in the government systems. Don't ever lose hope, there is still a wide range of good men and women out there who can fight for justice! I am forever indebted to the Branch Manager, Mr. Morake who listened to me and provided leadership in how the matter can be resolved. I value his support at the time that no one was willing to listen to my case. I am therefore giving this service a 5 Star Rating. Congratulations.