Higher Grade Incompetence

I am quite disappointed with GEMS implementations Department. I sent provider request in August 06 , 2025. I had to wait for 2 months for the approval . I also had to write a Hello Peter message for my banking details to be approved. After such a long wait eventually the banking details were approved - but with error I have sent countless emails and calls to have the banking details to be corrected. See the email below :-

Good Day,

Kindly assist — GEMS Implementations captured our banking details incorrectly.

Please find attached our correct banking details and a screenshot from the portal for your reference. Our correct banking details are: FNB – *** However, GEMS captured them as ***. The error is in the sequence “09” instead of “90.” As a result, we have not received payment. The statement we received from GEMS on Monday also indicates that the funds were reversed due to the incorrect banking details.

We are currently falling behind on our practice rental and daily operational expenses. Kindly assist in rectifying the above as soon as possible.