High premiums, High increase rates yet no claim paid. TOTAL *******!!!

No payment made to service provider after a motivation letter was submitted over a month ago and now the service provider is requesting payment from the patient. We pay GEMS so much money only for them not to pay the service providers. Then they have the audacity to ask for increases when they don't deliver on their side. No wonder service providers are opting not to work with GEMS.I am seriously considering going to a different medical aid because this kind of service or lack there off is honestly pathetic.