DT
Daphne T
1 reviews | Active since Jun 2019
18 Dec 2025, 15:54
Hide and seek
I was admitted to the hospitals days tal in October for 11 days and the medical aid has not paid the physiothe******s each time I called they give me a run around I have the following to prove that I called GEM ***5 MH ***
Query number 1225q40v8f
The agents said the physio did not send the motivation and referral letter from the treating doctor which they sent twice and to date on payment
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Gems (Government Employees Medical Scheme)'s replyOfficial
18 Dec 2025, 16:12Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply18 Dec 2025, 16:12
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS