Helpless old, frail pensioner being pushed from pillar to post.

Hi everyone at GEMS. I have been told to wait for 7 days. I have been told that a consultant will reach out to me. I am heartbroken to report again via Hellopeter that this has NOT happened. Whoever is reading this message, please can you action an intervention urgently. I DID put in a dispute to which I received no reply except that someone will get back to me. How would you feel if you child was experience a life threatening illness and can get no help no matter how much you beg and plead? I have begged and I have pleaded for over a month now and NO response. Please if there is anyone there who cares about a frail, elderly pensioner can you direct me to the highest authority to get some answers urgently? Many thanks