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letsoalob L

1 reviews | Active since Jul 2016

25 Jul 2016, 12:22

Hearing Aid

<p>Hi I consulted my doctor who is an ear specialist around January and he adviced me that I need a hearing aid after checking my ears he then processed all documents for me to get one and forwarded to gems around February then gems called and said they need a quotation and motivation of which my doctor forwarded to them I have been waiting for my hearing aid ever since and the doctor says they have not paid I tried calling gems about 13 times since April I still dont get help what more can I do to get help from gems?</p>

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Replies (2)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply25 Jul 2016, 13:00
Official

Good day

Thank you for bringing your concerns regarding your hearing aid to our attention.

We are attending to your concerns and will provide you with feedback as soon as possible.

We apologise for any inconvenience caused.

Kind regards

The GEMS Online Team

Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply02 Aug 2016, 11:01
Official

Good day

Thank you for affording GEMS the opportunity to respond to your concerns with regards to your hearing aid.

We can confirm that we have requested an audiology report from your service provider and will review your request as soon as we receive it.

Our sincere apologies for any inconvenience caused.

Yours in service

The GEMS Online Team