Getting what you want from gems is very difficult they don't care about the clients all the y care about is the stupid verification questions I asked Bandile and Bulelwa to transfer me to PMB department because a have little airtime they refused now I don

Getting what you want from gems is very difficult they don't care about the clients all the y care about is the stupid verification questions I asked Bandile and Bulelwa to transfer me to PMB department because a have little airtime they refused now I don't have the letter for PMB, I don't have airtime and they are not calling me back even when I did mension more than once that I don't have enough airtime. I am stranded and the Dr is refusing to help me without this letter, I fail to understand why was this letter not sent in the first place. The call center's level of incompetency is on 100%at this rate