Gems Zero Customer Service and ***********

I give Gems a MINUS for absolutely Zero Customer Service.. I have been battling since August 2025 tot get a PMB Claims paid and finalised..A PMB Claim that should be finalized in a weeks time. For the last 3 months I have heard so many excuses from Gems that is actually a Joke...Half of this time Gems was working on the incorrect Auth nr that I don't now where the hell they got and they keep on telling me I provided it to them.. Bunch of lies..***********. Absolutely Zero Customer Service, Zero Management Skills, Zero Team Leader Skills.. This poor child patient is scheduled for another NB Procedure 3 December but at this stage we can't proceed and the poor child is suffering because of Gems useless Service and they don't even care that the child is suffering.. Since 29 October I have written over 5 Complaints to your Complaint email and Also nothing gets done about it..Unacceptable! Can you please get someone that actually want to work and actually want to help to give me a call and sort this Claim out so that we can assist this poor child to get his procedure on the 3 December.. ***