GEMS ...Wow what a turn around.

On 3rd February 2025 I phoned GEMS regarding an issue where one on the dependents on my medical aid had to be removed. I firstly spoke to Shafika Swartz ( Call ***) who. while we chatting ,sent me the dependent termination form and promptly explained the option to choose for termination. Next I was transferred to Nthabiseng Golele (Call ***) who promptly gave me a breakdown of my new monthly payment , the employer portion and the total contribution. To be honest, both operations were done seamlessly, professionally and efficiently. GEMS you have two employees who are well versed and very professional and they must be commended. Thanks once again to Shafika and Nthabiseng.Well done !!!!!

NOTE: Many previous experiences with GEMS ended in disasters. This latest call has changed my perception of GEMS. Long may it continue!!