GEMS WORST CUSTOMER SUPPORT

I have had the worst experience ever with GEMS regarding refunds on claims. On the 10th of June I sent all my FICA documents through to update my physical address as well as my banking details. The physical address was updated successfully. The banking details have not been updated as they insist I must send my FICA documents to declare my physical address AGAIN! I have spent literally hundreds of rands on phone calls to the call centre, where they put you on hold for 40 minutes and then they cut the line. When you call back you have to wait again and the same thing happens. Received an email from a Lizzy 2 weeks back already where she apologized and said the problem is sorted and the claim will be paid that Friday..... This did not happen, when I called back the following week, the *********** staff again told me they are waiting for the proof of address to update the bank details.... in circles because THIS HAS BEEN UPDATED ON GEMS SIDE ALREADY!!!!!!! THE NEW ADDRESS REFLECTS ON MY CLAIM STATEMENT!!!!! THIS WAS DONE ON THE 10TH OF JUNE!!!!!!!!! They received ALL the necessary documents on the 10th of June it is now more than 2 months later. SEEMS THEY DO NOT LIKE TO PAY OUT CLAIMS, RATHER HAVE THE FUNDS ALLOCATED TO UNCLAIMED I SUPPOSE??? Who knows. When you escalate it to their complaints department, the same thing happens, they cannot help you, they are waiting for documents which they already have received. Very frustrated!!!!!!!!!!!!!!!!! Not going to spend another few hundred rands on phone calls to their call centre who doesn't provide assistance.