GEMS WILL BE THE CAUSE OF MORE PATIENTS IN PSYCHIATRIC FACILITIES DUE TO EMPTY PROMISES.

Will GEMS ever truly care for their patients? This review is one of many that falls on death ears! You feel hopeless all over. Empty promises. Reference numbers without actions! Call centre agents dropping the phone in your ear when they can't solve your problem. They transfer you from one destination to another without solving the problem. Some agents are wonderful and it seems as if they are upscaling and even very eager to help sorting out your problem, but just to realise 7 working days later that they were also ***********. I am still sitting with an MRI account that needs to be paid after I was rushed into Hospital being paralyzed due to my spinal cord being compressed. The MRI was done in Hospital and the order was given by the Neuro Surgeon. The Neuro Surgeon also registered three different PMB conditions. If those conditions are not good enough reason to pay my MRI scan then I don't know what? I have spoken to the PMB department for PMB review and they said it should take 10 working days for feedback, but they keep on beating around the bush. GEMS just don't want to pay for my MRI. They want it to lapse so that they can pass the bucket. Why can't they pay it out of my Hospital benefit? Come on GEMS! I am not asking you to pay for a holiday for me. This is a matter of being reasonable and taking care of your patients. Your premiums are going up with more than R1000 next year!!!! I did not ask my body to be in this condition! Please GEMS!!!!!!!!!