1 reviews | Active since Feb 2013
GEMS - Typical Government's useless administration
My daughter app**** to become a member. Before they actually approved her membership, she informed them that she is not interested and requested them to cancel the application. GEMS ignored the request and continued with the application which was approved. After numerous correspondence to and fro, GEMS still insisted that the 1st payment needs to go through. We stand on our rights to cancel within the "cool down" period and request that the monies be paid back.? Since February 2018 we have been talking to machines and we are no further, Even the ombudsman is dragging their feet in resolving the matter.
Good day
Thank you for affording us the opportunity to respond. We are investigating this matter and will revert shortly.
Kind regards
The GEMS online team
Good day
Thank you for affording us the opportunity to respond. We are investigating this matter and will revert shortly.
Kind regards
The GEMS online team
Good day
Thank you for alerting us to your membership and refund concerns.
As per our communication with you, we can confirm that the membership was activated effective 1 April 2018, a one month notice period as per the GEMS rules was app**** and the membership was terminated effective 30 April 2018.
A one month refund has been processed.
We apologise for any inconvenience caused.
Kind regards
The GEMS online team
Good day
Thank you for alerting us to your membership and refund concerns.
As per our communication with you, we can confirm that the membership was activated effective 1 April 2018, a one month notice period as per the GEMS rules was app**** and the membership was terminated effective 30 April 2018.
A one month refund has been processed.
We apologise for any inconvenience caused.
Kind regards
The GEMS online team