GEMS SURGICAL APPLIANCE DEPT AND INVESTIGATION UNIT Are HOPELESS

Worst Medical Aid follow up to my previous complaint about GEMS SURGICAL APPLIANCE DEPARTMENT.

No respect for members or the elderly.

I have sent them numerous email w r t item, Assisstive Devices purchased for my 83 year old mother.

On their request I obtained letterbox motivation from orthopedic surgeon, obtained tax invoices from DISCHEM and MOBILITY Solutions for the 2 respective items purchased cash, detailing membership details, nappi codes, ICF 10 code.

DISCHEM was unable to generate a tax invoice for the date of actual cash purchase, they generated an invoice the date I physically had to go there to pick up the invoice.

I had to go on 2 occasions, the both invoices had differing dates.

Now GEMS IS QUESTIONING WHY I SUBMITTED TAX INVOICES WITH 2 DIFFERENT DATES.

Have the MANAGERS IN THE SURGICAL APPLIANCE NO INTELLIGENCE, LOGIC AND COMMON SENSE.

DISCHEM cannot continue generating invoices without an actual sale, this will cause discrepancies in their accounting software.

Are GEMS STAFF COGNITIVELY IMPAIRED.

The staff this was escalated to seem to not apply logic.

They are finding every excuse to not pay.

Many people I spoke to stated GEMS has their own internal *****.

Perhaps they won't pay, but will claim the funds required to pay me and take it for themselves.

Sounds ludicrous, but there is so much ***** in many companies.

Some form of consumer commission needs to be launched into GEMS / MEDSCHEME.

I printed all my documents as annexures and am forwarding to MEDICAL AID SCHEMES OMBUDSMAN.

MOST CER*****LY GEMS / MEDSCHEME HAS THE MOST NUMBER OF COMPLAINTS.